TERMS AND CONDITIONS
CUSTOMER DECLARATION
Attending your pets appointment is an agreement to these terms and conditions. All dogs are recommended to be up to date with vaccinations; those that are not vaccinated may be at risk of contracting potential viruses/diseases and although every effort is taken to maintain good hygiene The Dog Spot will not accept responsibility if this occurs. We always do everything we possibly can to make sure you pet’s time in the salon is as pleasant as possible. Unfortunately, on occasion grooming can expose a previously hidden medical issues or aggravate a current one, this can happen during or after grooming. The Dog Spot will not be responsible for any conditions or problems discovered during grooming. There is always a possibility that an accident could occur during grooming, including but not limited to cuts, scratches, grazes, nicks and quicking of nails. The Dog Spot will provide upmost care and caution, however due to sharp equipment and the varied behaviour of animals, incidents may occur, and we may decide to alter/halt grooming if deemed unsafe and full charge of the appointment will still apply. The Dog Spot will not be held responsible for accidental death of a pet as a result of a pre-existing condition.
GDPR
Under the new regulations, all personal details that are entered into our digital diary system, online (via website, Facebook, Instagram and other online portals) will be kept securely and will not be used to contact you regarding anything other than relating to your pets grooming & updates on availability. Your data will not be shared outside of this business.
PAYMENT
The Dog Spot accepts cash and card at drop off or upon collection of your pet. All fees must be settled at the end of treatment. All prices provided are an estimate and final costs will be calculated on the day, additional charges may be incurred if pets require additional handling, matting, or time to complete the groom.
LATE CANCELLATION & NO SHOW FEES
We respectfully request 24-hour notice if you need to cancel your pet’s appointment. Late cancellations will incur a charge of 50% if under the notice period and same day cancellations / missed appointments will require 100% of the original appointment paying before a new appointment is made. Any pre-booked appointments may be cancelled if payment isn’t received. Regular missed appointments will require full payment up-front to secure a new appointment. Cancellation costs are at the discretion of the groomer.
NORMAL CONDITION
It is assumed that you will bring your dog into the salon in "Normal Condition". That is; that you groom your dog at home (right down to the skin) regularly between appointments, and that it you will present your dog at the salon in an un-matted and dry state. Any condition other than "Normal" will take us longer to deal with and will therefore incur additional charges.
ALTERATIONS
Please check your pets groom at pick-up and let The Dog Spot know of any changes you would like. Any changes after this time frame may require a rewash and will be chargeable. All grooms should be checked at collection to allow the team to rectify issues and make notes for future grooms. If you are dissatisfied or require alterations to your pets’ groom, please inform us with 24 hours.
MATTING
In the event of any dog needing a shave down/clip down, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts, or other potential problems. The owner agrees that The Dog Spot will not be held liable for any after-grooming effects of matt clipping procedures or problems "uncovered" by clipping off a badly matted, neglected coat. This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, aural haematomas, post groom furunculosis, pyoderma - superficial or deep and/or pyotraumatic dermatitis. No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2006. A shave-down will incur extra fees. We photograph and/or video every case of neglect brought into the salon for grooming, and we may also save a sample of fur. We reserve the right to use these items as we deem appropriate.
DANGEROUS DOGS
The owner (or other responsible person) agrees to inform The Dog Spot prior to grooming if the dog has bitten or has aggressive tendencies. The Dog Spot reserves the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to our staff. Unless this has been discussed and agreed beforehand, we reserve the right to turn your dog away without grooming it - however the full starting price for your groom will still be charged.
ANAL GLANDS
As a team we are trained in external expression of anal glands, however this service should only be done if you vet has stated your pet requires a regular expression and must be requested at drop off at each appointment. It is not a routine service that is added onto every groom.
EMMI-PET
We use our Emmi-Pet Ultrasonic Toothbrush, it is an additional service that can be added to grooms. This is not a scale and polish that would be provided by the Vets, it is a slow and gentle service that over time reduces plaque and whitens teeth. We are not able to provide this service if the plaque if affecting the gums and/or any teeth are wobbling. Each dog will be assessed individually and can be refused teeth cleaning at any point. It is not a substitute to veterinary treatment and please note the operator is not a veterinarian. Owners should be aware that the removal of plaque and tartar can reveal conditions that could not be seen prior to removal and may require veterinary attention. The Dog Spot will not be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments. Emmi-Pet Ultrasonic treatment is not a veterinary procedure and The Dog Spot and/or its staff cannot diagnose any problems with your dog’s oral hygiene.
PHOTOGRAPHY
Your pet may be photographed before, during or after its groom. Photographs may be used on the The Dog Spot website and/or Facebook, Instagram and other social media sites. Please inform us in writing if you wish your pet not to be posted to any social media / website.
FINAL NOTE
If you are unsure which tools and / or products to use to groom your dogs with between appointments please ask, we are happy to help and advise you.
I hereby confirm that I understand and agree to all points stated above.
By booking and proceeding with my pets groom, I accept the above terms and conditions.
Pricing & Schedules
Since 2023 clients have been on a pricing structure based on a grooming schedule recommended for their breed & style of grooming. For example:
Fluffy (Cocker Spaniel Show Type)
6 Weekly grooms on a typical breed style
£60 for up to 6 weekly grooms.
This schedule is based on your individual dog and will be discussed when you are quoted your ongoing price after your dogs first groom with myself.
If a client decides to go over their usual schedule this will incur an overdue groom fee of £10 for small / medium dogs and £15-20 for large dogs. This is to cover the extra time bathing drying and styling. Please note this is a separate charge to the matting charge, if the coat is also matted this will be an additional charge on top. This is to ensure the extra work involved is covered and I can allow extra time for the groom, and in turn I am not made to run late due to the extra work. Due to being one-to-one I have to ensure my day runs smoothly and for this reason will only work by schedules for breeds who need regular styling.
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Teeth cleaning is only now available as an add on to a groom and needs to be added either every groom or every third groom. Price explained on main page under services.